Refund Policy
Our commitment to your satisfaction with clear refund terms and conditions.
Our Quality Guarantee
We guarantee you'll receive at least one professional-quality headshot you love, or we'll provide a full refund.
We understand that creating the perfect headshot is important to you. While not every generated photo will be a masterpiece, we're committed to ensuring you get professional results that meet your expectations.
Refund Eligibility
14-Day Window
Refund requests must be submitted within 14 days of your original payment date.
You're Eligible If:
- Request is made within 14 days of payment
- You haven't downloaded any generated photos
- No usable professional-quality headshots were generated
- Technical issues prevented completion of your order
- You are the original purchaser of the service
Not Eligible If:
- More than 14 days have passed since payment
- You've already downloaded generated photos
- Personal style preferences (photos are technically sound)
- Partial refunds for multi-photo packages
- You've initiated a chargeback with your bank
Refund Process
Submit Request
Fill out the support form below with your refund request and order details.
Review & Verification
Our team will review your request and verify eligibility within 1-2 business days.
Account Verification
We'll confirm your order details and ensure refund conditions are met.
Process Refund
Once approved, we'll process your refund to the original payment method.
Processing Times
- Request review: 1-2 business days
- Credit card refunds: 3-5 business days
- PayPal refunds: 1-2 business days
- Bank transfers: 5-10 business days
Important Notes
- Refunds are processed to the original payment method only
- Transaction fees may not be refundable depending on payment processor
- Refunds are issued in the original currency and amount paid
- Contact support for questions about refund status or issues